We take great pride in offering outstanding customer service. If you have any questions about any of our policies, please email us at sales@thetrophyhousebr.com , or call us at 866-696-6501.

Money Back Guarantee

If any of our products are defective, flawed, or in any way not as stated on the web site, we will issue a full refund on the products. Luckily, though, this (almost) never happens!

Shipping Methods

We ship all packages either by UPS Ground or USPS Priority Mail or USPS First Class. We also offer the option of selecting and paying for one of the following delivery services:

  • USPS Priority Mail
  • USPS Parcel Post
  • UPS 3rd Day
  • UPS 2nd Day
  • UPS Next Day Air

The costs displayed for all of these delivery services are the actual charges, with no additional fees to cover packaging or handling.

Payment Methods

We gladly accept the following payment methods:

  • Online payments with any major credit card
  • Online payments via PayPal

Returns, Exchanges, or Cancellations

Please see our return policy for more information.

Hours

We are open from 9:00 AM - 5:00 PM CST Monday - Friday. During this time, we will respond to all voice mails and emails in one hour or less. Due to high call volume, you may find that the phone is busy when you call, so please be sure to leave a message, and we'll call you back right away.

Privacy and Security

All credit transactions are 100% secure, and we ensure your complete privacy. Please read our privacy and security policy for complete details.

Copyright Policy

All images and text on this site are copyrighted by thetrophyhousebr.com, and all their associated rights and ownership, are the sole and exclusive property of TheTrophyHouseBR.com. Prior to use by any individual or 3rd party, TheTrophyHouseBR.com must approve in writing, the explicit use of any image or text.

Questions?

If you have any questions about any of our terms or policies, please feel free to contact us any time!